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from Larry Scott at VA Watchdog dot Org -- 08-28-2008
 



 


 
 

 


 



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HOSPITAL OF THE FUTURE? -- Despite progress toward

the digital hospital of tomorrow, VA and military planners

are still grappling with the technical problems of today.

 

 

Story here... http://www.govhealthit.co
m/print/4_20/features/350522-1.html

Story below:

NOTE: If you wish to post a comment, go to the end of the story and use our new "Comment" feature.

 

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Hospital of the future

Peter Buxbaum



When military health care planners say they are building the hospitals of the future, they are referring to having state-of-the-art health applications and practices — such as clinical decision support and e-prescribing — hard-wired into the hospitals’ workflow.

However, it remains to be seen how close planners come to creating true digital institutions in which medical and business information is integrated and available to all the departments, clinics and service offices that constitute a modern hospital.

Consulting firm PricewaterhouseCoopers described that vision in a recent report. “The digital hospital goes beyond advanced clinical systems and includes significant additional integration between medical and information technologies that have historically been beyond the scope of a hospital’s information technology strategy,” the report states.

Will the Defense and Veterans Affairs departments achieve that vision? They certainly plan to make big improvements.

The VA Medical Center in Orlando, Fla., and the DOD hospital planned for Fort Belvoir, Va., will be built with larger private rooms, family visiting areas, hidden cabling for medical devices, acoustic flooring to absorb noise, and personal wireless devices and Internet connections so patients can keep in touch with loved ones or pass the hours on the Web. Those features are designed to make a patient’s stay healthier and more pleasant.

When it comes to clinical health information technology, most VA and DOD hospitals are well ahead of the civilian health care industry. For example, computerized physician order entry systems, which automate lab and prescription orders, have long been commonplace at military health facilities.

“You can’t find a prescription pad in any of our hospitals,” said Robert Foster, program executive officer and deputy chief
information officer for operations, support and acquisition at the Military Health System. “This cuts down on errors because physicians’ handwriting is so often illegible. This hasn’t been implemented much in the civilian sector, yet we’ve been doing it for 15 years.”

VA and DOD also use bar codes to track patients and medications and mine their vast data repositories for disease surveillance and clinical practice research.

Many DOD hospitals are also equipped with some of the most sophisticated surgical technology available. For example, robotic surgical systems combined with high-resolution video feeds enable surgeons to perform operations remotely.

What’s a digital hospital?

But the benefits of such technologies have mostly been felt at the departmental level. Pharmacy operations have improved; lab testing processes have been automated; the surgical theater is a technical marvel. Yet the fully digital hospital remains elusive.

That seems no less true today than it was three years ago when PricewaterhouseCoopers studied the issue.

In the firm’s report, analysts painted a portrait of a digital hospital that “comprises a completely automated and deeply integrated set of health information services capabilities that fulfill clinical, financial and administrative requirements. The common elements are core technologies and automated processes.”

Most facilities lack such elements, and even military hospitals have not reached a level of automation that would qualify as digital under that definition.

“A digital hospital cannot be purchased off the shelf,” the report states. “Implementing the digital hospital concept requires the integration of many subsystems. Substantial benefits may not appear until a sufficient level of automation — a tipping point — has been reached.”

Re-engineering health care

Military hospital planners say they recognize that their facilities are not tightly integrated. They also understand the scope of the effort. Officials at the Veterans Health Administration are after nothing less than a wholesale re-engineering of VHA’s health system, said Craig Davis, CIO at VA’s Orlando facility.

To do that, the military must solve the perennial problem of exchanging patient data. VA and DOD struggle to share information at a global level, but problems also crop up within individual hospitals, which frequently treat the same patients.

The first challenge is figuring out how to automatically upload data from radiography, laboratory and other clinical systems into an electronic medical record. The next challenge is transferring data between the departments’ EMR systems.

“The lack of data standards is an endemic problem,” Foster said. “Health care organizations are having difficulty moving data from one place to another because the data means different things to different systems. To pull all of that data together, we need to migrate to agreed-upon standards.”

Industry groups have made some progress in pushing for interoperable data standards among clinical systems and EMRs. Health Level 7, a technical standards organization, is developing sets of standards that systems operating in a service-oriented environment can use to conduct transactions with one another.

The ultimate goal is to improve treatment results, which means the real challenges facing the military hospitals of the future will likely be financial and organizational.

“We must maintain a focus [that] is outcome-driven rather than technology-driven,” Foster said.

Adopting technologies that meet that goal will involve changing workflows and processes. “Staff will need to change the way they work — possibly dropping older systems and adopting specific work processes designed to maximally exploit the capabilities of a given system,” the PricewaterhouseCoopers report states.

That might be easier said than done. “Many of our senior, more experienced clinicians may never have learned how to use a computer,” Foster said. “If you throw technology at them, it is very challenging for them to adopt. But we can’t leave them behind because their clinical knowledge is extensive.”

The situation could improve as older clinicians retire, but providers must still be persuaded to adopt the available technologies, Foster said. “It doesn’t do any good to have an automated appointment system if providers are not utilizing it,” he said. “There is definitely a gap…in the ability of end users to adapt to technology.”

A continued focus on patient outcomes will help, Davis said. “Medical errors cost $25 billion annually,” he said, but the ultimate return on investment in health IT will be improved patient care and safety.

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Ahead of the tech curve



In some cases, hospital planners at the Defense Department have gotten too far ahead of the technology curve. For instance, after installing passive radio frequency identification systems, several military hospitals experienced problems when they decided to move to more sophisticated, active RFID systems.

Passive RFID tags have no power source; they acquire energy from the radio signals used to read them and must pass through an RFID gateway to be read. But active tags have a built-in battery, enabling them to be read from farther away. In several cases, the active RFID tags interfered with the operation of nearby medical devices.

Moving to active RFID presented “unintended and unforeseen consequences,” said Clay Boenecke, chief of capital planning at the Tricare Management Activity. “Sometimes you introduce a technology to make one procedure better, but it complicates something else.”

Luckily, those complications were discovered during a pilot project, so officials had the opportunity to experiment with the active tags and tweak the frequency and duration of their signals to minimize problems elsewhere.

Boenecke said DOD will likely use RFID technology for security in neonatal units, among other applications. “The hospital could automatically be locked down if a baby is carried off beyond where [he or she] is supposed to be,” he said.

The technology could also address management problems — from asset control to patient security — but its full potential for health care applications lies in the future.

“The technology is still not quite as mature as the vendor community would have you believe,” said Robin Portman, a vice president at Booz Allen Hamilton.

“One question is how many readers you need,” she added. “If you need one in every room, it is not going to make sense. That is the kind of technical issue RFID is still up against.”



— Peter Buxbaum

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