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REPUBLICAN PRESS
RELEASE
May 28, 2008
Buyer Concerned over GAO Report on VA Training
Programs
For more information, contact: Brian Lawrence, (202) 225-3527
Washington, DC – Today, Committee Ranking Member Steve Buyer (R-Ind.)
expressed concern over report findings that show the ineffectiveness of
Department of Veterans Affairs (VA) training programs for benefits claims
processors.
The May 2008 report, released by the U.S. Government Accountability Office
(GAO), found that while VA has standardized training requirements, it does
not hold staff accountable for meeting them. The report also faulted VA
for generally failing to ensure training resources are up-to-date and
relevant, and that employee performance evaluations reflect training
activities.
Article continues below:
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“Given the huge backlog in benefits claims, I
find it perplexing that VA is not ensuring claims processors complete
required training,” Buyer said. “Apparently managers at VA headquarters
and directors at VA Regional Office are not emphasizing the need for
training.”
 “VA
supervisors must ensure that junior employees have a thorough
understanding of the complex VA benefits system. Failure to do so
ultimately harms veterans. I urge Secretary Peake to direct an independent
review of the VA’s training system, and to emphasize supervisors’
responsibilities at every level.”
H.R. 5576, the Veterans’ Claims Backlog Reduction act of 2008, introduced
by Buyer in March, has a provision to require an experienced private firm
to review and certify the training and performance programs for VA claims
processors.
“I urge my colleagues to approve H.R. 5576 as soon as possible. An
independent assessment of VA training programs and performance evaluation
practices is necessary to provide insight that will lead to greater
accuracy in VA claims decisions and better support for our veterans.”
-------------------------
posted by Larry
Scott
Founder and Editor
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